Lync/S4B Client Can Normalize Numbers with Plus Sign?!?!?

One of my central tenets of number normalization in Lync/Skype for Business has always been: "Lync/Skype for Business will not attempt ...

Using the Lync Optimizer to Configure a Single Multi-Country SIP Trunk

As SIP trunking becomes more reliable and trusted, companies are taking advantage of the ability to consolidate standard PSTN phone lines fr...

Dealing with Trunk Prefixes in Phone Numbers in Skype for Business

First of all, I spend far too much time thinking about dial rules. For those who don't know, a trunk prefix is a number (or numbers) tha...

Testing Inbound PSTN Connectivity Directly from Lync/Skype for Business

File this one under "It's obvious once you think about it for even a second"... I was recently attempting to get a SIP trunk w...

Selective Caller ID Blocking in Lync/Skype for Business

Once in a while, a customer asks how they can block caller ID on outgoing calls in Lync/Skype for Business. If they're interested in blo...

Dealing with Overdialing in Lync/Skype for Business

If you've never heard the term "overdialing", you're not alone. I hadn't heard of the term either until Greig Sheridan...

Address Book Normalization in Skype for Business

A constant problem with Enterprise Voice in Lync is the fact that phone numbers stored in Active Directory often are not stored in the E.164...

Large Scale Extension Dialing in Lync

I was recently working a pretty large Enterprise Voice deployment that had more than a hundred sites located around the world. Every site us...

Service Number Formatting in Lync

I recently had the distinct pleasure of engaging the Lync community via Twitter to ask how many people normalized their service and emergenc...

Adventures in Normalization

One of the things that differentiate Lync from its competitors is its reliance on 3rd party peripherals like deskphones. This is often toute...