North American Call Authorization Tricks

Almost every country in the world has a dedicated country code assigned to it for telephony purposes (see countrycode.org for a full list)....

Dealing with Trunk Prefixes in Phone Numbers in Skype for Business

First of all, I spend far too much time thinking about dial rules. For those who don't know, a trunk prefix is a number (or numbers) tha...

Dealing with Overdialing in Lync/Skype for Business

If you've never heard the term "overdialing", you're not alone. I hadn't heard of the term either until Greig Sheridan...

Service Number Formatting in Lync

I recently had the distinct pleasure of engaging the Lync community via Twitter to ask how many people normalized their service and emergenc...

Viewing Extensions in the Lync Client

In companies that use extensions off the main number, I’ve always recommended they format their numbers using the main office number for the...

Blocking International Calls to Specific Countries in Lync

A question that often comes up in my travels is that Lync administrators want an easy way to allow users to dial internationally but exclude...

Dialing Rule Optimizer Now Does Extensions

I've been keeping myself busy lately with updates to the Lync Dialing Rule Optimizer.  If you've been keeping track, you may have no...

Lync Bug with Incoming E.164 Phone Numbers?

If your company uses internal extensions instead of DIDs for your users, you may have come across http://androidtabletgadgets.blogspot.com ...

Lync Enterprise Voice Best Practices - Extensions

In earlier posts, I've tried to outline what I consider to be best practices when it comes to Enterprise Voice in Lync.  There hasn'...

Lync Enterprise Voice Best Practices - Normalization

In my http://androidtabletgadgets.blogspot.com /2010/12/enterprise-voice-best-practices-in-lync.html">last post, I talked about t...

Lync Enterprise Voice Best Practices - E.164 Formatting

For all the strengths of Lync in the Enterprise Voice department, there doesn't seem to be a lot of practical advice is how to properly ...

Dialing Rule Optimizer for E.164 Phone Numbers

A few years ago, after realizing the importance of E.164 in formatting phone numbers in OCS, I came across a problem.  Our company is in the...