Lync/S4B Client Can Normalize Numbers with Plus Sign?!?!?

One of my central tenets of number normalization in Lync/Skype for Business has always been: "Lync/Skype for Business will not attempt ...

North American Call Authorization Tricks

Almost every country in the world has a dedicated country code assigned to it for telephony purposes (see countrycode.org for a full list)....

Using the Lync Optimizer to Configure a Single Multi-Country SIP Trunk

As SIP trunking becomes more reliable and trusted, companies are taking advantage of the ability to consolidate standard PSTN phone lines fr...

Dealing with Trunk Prefixes in Phone Numbers in Skype for Business

First of all, I spend far too much time thinking about dial rules. For those who don't know, a trunk prefix is a number (or numbers) tha...

Capturing Network Traceroutes in Lync/Skype for Business

If you've ever trolled through the QoEMetrics database (a great way to while away a lazy Saturday afternoon) you may have come across a ...

Response Groups Stop Responding

Our company ( Event Zero - makers of the best Skype for Business analytics software out there BTW ) relies on Skype for Business response gr...

Testing Inbound PSTN Connectivity Directly from Lync/Skype for Business

File this one under "It's obvious once you think about it for even a second"... I was recently attempting to get a SIP trunk w...

Selective Caller ID Blocking in Lync/Skype for Business

Once in a while, a customer asks how they can block caller ID on outgoing calls in Lync/Skype for Business. If they're interested in blo...

In-Call QoE Reports in Skype for Business

When a Lync or Skype for Business user is in a call, the client is continually capturing call quality data that is invaluable in helping dia...

Address Book Normalization in Skype for Business

A constant problem with Enterprise Voice in Lync is the fact that phone numbers stored in Active Directory often are not stored in the E.164...