New September 2010 Hotfixes For OCS R2 Response Group Issue

Microsoft has released a new set of hotfixes to fix the Response Group problems introduced with the July 2010 set of hotfixes.  There are 4...

OCS R2 PBX Integration Mode User Experience

If you're familiar with OCS R2, you've probably come across the checkbox under Telephony options called " Enable PBX Integratio...

Warning about OCS R2 RGS and July 2010 Updates

If you've applied the July 2010 cumulative updates to your OCS R2 environment and you use the Response Group Service, you'll want to...

Dialing Rule Optimizer for E.164 Phone Numbers

A few years ago, after realizing the importance of E.164 in formatting phone numbers in OCS, I came across a problem.  Our company is in the...

Normalizing Outlook Contact Phone Numbers to E.164 Format

When setting up OCS for Enterprise Voice, it's important to format your Active Directory users' telephone numbers to the E.164 inter...